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Looking for help with your PheedLoop account or setup? You’re in the right place!
(If you’re an attendee, please reach out directly to your event organizer  for support with your event.)
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Stay on track with our Event Set-Up Checklists and cross off every ‘to-do’
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Need answers live? Join Daily Office Hours at 1:30PM ET with a PheedLoop expert
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See How Planners Succeed with PheedLoop

Enter your email to see how 15 event pros used PheedLoop to run successful events, with strategies and results you can apply.

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Looking to contact our team?

We strive to provide high-quality responses to all support inquiries. By completing this form, you’ll help our team gather the details we need to offer the best support possible, with a target response time of 24 hours or less. Please note that our standard support hours are 8:30AM-5:00PM ET, Monday-Friday.
Event setup, how-to, consultative, event strategy, training
Technical issues, error messages, or functionality that was previously working but is no longer
Event badges and lanyards, check-in kiosks, printer inquiries, internet requirements
Contracts, invoices, payments, billing questions, and low or expiring credits
Software renewals and add-on services i.e. on-site badge printing
Suggestions for new features and enhancements to existing functionality
If you’re sharing code, please upload it as a .txt file to make sure we receive it correctly.
We aim to respond to all inquiries within 24 hours. Letting us know how time-sensitive your request is helps us make sure it gets the right attention as quickly as possible.
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* Tip: The more detail you provide (screenshots, error messages, steps you’ve tried), the faster we'll be able to resolve your inquiry.
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We strive to respond back to all inquiries via email within 24 hours.
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Frequently Asked Questions

What are User Credits?
User Credits define how much your event costs to run on PheedLoop based on the number of users. Each user in your event, regardless of if they are an attendee, speaker, sponsor, or exhibitor, takes up a User Credit.

User Credits are priced based on the modules included in your PheedLoop agreement. Each module represents a portion of the User Credit cost. The more modules used, the higher the per-User Credit price will be.If you run out of User Credits, you can purchase more directly in your Event Dashboard. Please refer to this article for more information and instructions: How User Credits Work
What is the PheedLoop Free Tier?
PheedLoop’s Free Tier system allows events with 99 attendees or less to run their event without using any User Credits, effectively making it “free.”

Once your event hits 100 attendees, it will automatically be upgraded out of the Free Tier and 100 User Credits will be used from your account.

There are no functionality or access restrictions in the Free Tier, just free usage!Please refer to this article for more information: How PheedLoop’s Free Event System Works
What is the difference between Pages and Sections on the Event Website?
A page is a document that displays content from various sections. For example, the Home, Schedule, and all the other areas listed on the Event Header are pages.

A section is the content that is displayed within a page. For example, the Event Countdown and Event Information displayed on the Home page are individual sections. Multiple sections can be assigned to a single page.

Both Pages and Sections can be accessed from the Event Dashboard under Experiences>Website>Pages and Sections respectively. The Event Website includes many default pages and sections, but you can also create custom ones if needed.
What are Registration Categories and Tickets?
Registration Categories are the first step your attendees will select from during the registration process. Users will go through the registration in their selected category (e.g. Attendee) and purchase tickets that are assigned to that category. The default categories available are: Attendee and Virtual Attendee.

Common examples of unique categories include:
Member and Non-Member categorizations
VIP
In Person Attendance
Virtual Attendance
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For more information on Registration Categories, please review our Creating your Registration Categories article.

Ticket Types are what registrants purchase to be able to attend your event. Having different types of tickets allows your organization to customize purchase options for your events based on price, description, information collected, etc.

Common examples of Tickets include:
Day Passes and Full Conference Passes
Special Event Passes, such as dinner passes
Student tickets
Early bird and regularly-priced passes
For more information on Ticket Types, please review our Creating your Registration Ticket Types article.

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